RE: VW Service strikes again!

[John Lei <JohnL@lifenetwork.ca>]

I put in an order for the Y2K model Jetta and I hope the services in
Canada is a little better than your experience! :)

> -----Original Message-----
> From:	Joel T. Bell [SMTP:joel.bell@duke.edu]
> Sent:	Wednesday, June 09, 1999 10:37 AM
> To:	GLX LIST; GIS List
> Subject:	VW Service strikes again!
> 
> Okay, went to the dealer this morning for an oil change and to get my
> free brake fluid change.  First off, I had an appointment for "first
> thing in the morning-8am".  So I show up at 8, and the service manager
> says "you've got more than 24,000 on the car so the brake fluid change
> isn't covered under Protection Plus".  I told him to check again cause
> I made a point of checking on it myself and it's 2 years, unlimited
> mileage.  He flips through some warranty stuff and says he has to
> check it out.  An hour later I see my car pull into the service
> area...They're just getting started!  Service manager comes in and
> says he checked it out and the fluid change isn't covered...he checked
> with the mechanic.  Okay, forget it for now...even though I know it IS
> covered.  I didn't have my warranty booklet there to prove it and he
> was certain it wasn't covered.  So I get home and check it
> out..."Brake Fluid and Air Cleaner Element Change-2 years unlimited
> miles".  Bunch of assholes.  In addition, it took another hour to
> change the oil!  I spent two hours there to get an oil change!  So I
> grab the phone to call VW Customer Relations and tell them that they
> have a bunch of incompetent schmucks working at Land VW in Durham and
> guess what?  They're closed!  The message said due to a water main
> break they are closed and to please try back tomorrow!  I love my car,
> but I'm starting to get fed-up with the service I've been getting.
>  
> *******************************************************
> Joel T. Bell
> Duke University
> Nicholas School of the Environment
> Coastal Environmental Management Program
> *******************************************************
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