RE: Tire rotation (was:Dealer Oil Change, Mobil 1 & that "sleazyfeeling")

["Matt Cleland" <cleland@stlnet.com>]

I just talked to VW Customer Relations, and the rep there told me that 
they would pay for 1 rotation during the 2 year free maintenance
period.  I guess my dealer was just being a bit too greedy.  Too bad for
him when VW calls him tomorrow......

Oh yeah, they wanted a faxed copy of the service invoice showing the 
oil charges....


--------------------------------------------------------------------------
Matt Cleland					cleland@stlnet.com
98 Jetta GLX
Black/Biber

> -----Original Message-----
> From: owner-jettaglx@igtc.COM [mailto:owner-jettaglx@igtc.COM]On Behalf
> Of Vojin Janjic
> Sent: Monday, July 06, 1998 2:47 PM
> To: jettaglx@igtc.COM
> Subject: Tire rotation (was:Dealer Oil Change, Mobil 1 & that
> "sleazyfeeling")
> 
> 
> >>> "Jones, Douglas" <djones@lanvision.com> 07/06/98
> 12:38pm >>>
> >A tire rotation is a "FREE", "STANDARD" part of your warranty
> >service.
> 
> Technically, yes.  In a real life, well, not always.
> The two dealers that I spoke and dealt with  had a somewhat
> different system.  They "check" the tires for "unusual wear" and
> rotate them ONLY if such is diagnosed.
> 
> I tried to make a point that regular tire rotation is a PREVENTIVE
> measure, i.e. if you notice unusual wear at a, for example, 5,000
> mile service, there is something seriously wrong with your car's 
> alignment.  They conceptually agreed, but would rotate my tires
> ONLY if I made a specific REQUEST when I drop off the car.
> 
> Vojin
>