Re: Bilstein Shocks (not Socks) & BF&I - Report Back

["John Corbishley" <JCorbs@gtresort.com>]

Thanks Mike.  I believe that is substantially what Velocity is doing for me.
These are the Neuspeed spec shocks, so Velocity is having them drop ship to
me.

John Corbs

----- Original Message -----
From: mpcripps <mpcripps@mediaone.net>
To: <jettaglx@igtc.com>
Sent: Thursday, July 06, 2000 6:41 PM
Subject: Re: Bilstein Shocks (not Socks) & BF&I - Report Back


> Bilstein has one of the best warranty policies of most any company I've
> dealt with. Call them direct, tell them what broke and they send them out
> that night. They will charge your CC 50% of list until they get the
> defective
> units back. But they will also pay for FedEx 3 day return shipping.
> They replaced without question the units that were on my '80 Rabbit only
> a year ago. They had been installed for 15 years. Super company, super
> product IMO.
>
> Mike
>
> >Top of rear shock shaft broke off at the bottom of the allen key insert
> >while I was tightening it (hence the BF&I question).  I was using a
standard
> >allen key and combination wrench at the time and not putting what I
consider
> >(IMHO) to be excessive torque on the nut.  Access is sufficiently awkward
as
> >to make it somewhat difficult to overtighten the nuts unless one has a
> >purpose made tool.
> >
> >For those not familiar with the Bilsteins their rears have the same
> >arrangement as the stock front shock shafts to enable one to hold the
shaft
> >still while loosening the various nuts that hold everything in place.
> >
> >Still more than enough thread remains, but disconcerting with what I have
> >always thought of as the premier shock product.  Velocity believes that
they
> >will have no difficulty in getting Bilstein to replace it.
> >
> >John Corbs
> >
> >
> >----- Original Message -----
> >From: Marc Gallagher <mgallagher@Langan.com>
> >To: <jettaglx@igtc.com>
> >Sent: Wednesday, July 05, 2000 6:54 PM
> >Subject: RE: Bilstein Shocks (not Socks) & BF&I - Report Back
> >
> >
> >> what problem?
> >>
> >> -----Original Message-----
> >> From: John Corbishley [mailto:JCorbs@gtresort.com]
> >> Sent: 05 July, 2000 6:33 PM
> >> To: Quattro List
> >> Cc: Jetta GLX List
> >> Subject: Bilstein Shocks (not Socks) & BF&I - Report Back
> >>
> >>
> >> I called Velocity Sport Tuning today and told them of the problem.
> >> Interestingly they said that they had had a similar case previously.
> >>
> >> Chris there was very professional and did not hesitate to say that they
> >> would get a new one on its way to me and proceed with a claim against
> >> Bilstein.
> >>
> >> John Corbs
> >>
> >>
> >
> >
>
>