Re: Bilstein Shocks (not Socks) & BF&I - Report Back

[mpcripps <mpcripps@mediaone.net>]

Bilstein has one of the best warranty policies of most any company I've
dealt with. Call them direct, tell them what broke and they send them out
that night. They will charge your CC 50% of list until they get the 
defective
units back. But they will also pay for FedEx 3 day return shipping. 
They replaced without question the units that were on my '80 Rabbit only
a year ago. They had been installed for 15 years. Super company, super
product IMO.

Mike 

>Top of rear shock shaft broke off at the bottom of the allen key insert
>while I was tightening it (hence the BF&I question).  I was using a standard
>allen key and combination wrench at the time and not putting what I consider
>(IMHO) to be excessive torque on the nut.  Access is sufficiently awkward as
>to make it somewhat difficult to overtighten the nuts unless one has a
>purpose made tool.
>
>For those not familiar with the Bilsteins their rears have the same
>arrangement as the stock front shock shafts to enable one to hold the shaft
>still while loosening the various nuts that hold everything in place.
>
>Still more than enough thread remains, but disconcerting with what I have
>always thought of as the premier shock product.  Velocity believes that they
>will have no difficulty in getting Bilstein to replace it.
>
>John Corbs
>
>
>----- Original Message -----
>From: Marc Gallagher <mgallagher@Langan.com>
>To: <jettaglx@igtc.com>
>Sent: Wednesday, July 05, 2000 6:54 PM
>Subject: RE: Bilstein Shocks (not Socks) & BF&I - Report Back
>
>
>> what problem?
>>
>> -----Original Message-----
>> From: John Corbishley [mailto:JCorbs@gtresort.com]
>> Sent: 05 July, 2000 6:33 PM
>> To: Quattro List
>> Cc: Jetta GLX List
>> Subject: Bilstein Shocks (not Socks) & BF&I - Report Back
>>
>>
>> I called Velocity Sport Tuning today and told them of the problem.
>> Interestingly they said that they had had a similar case previously.
>>
>> Chris there was very professional and did not hesitate to say that they
>> would get a new one on its way to me and proceed with a claim against
>> Bilstein.
>>
>> John Corbs
>>
>>
>
>