Re: The CSI survey

["Khan M. Klatt" <kmk@pacificrim.net>]

At 10:09 AM -0600 1/22/98, S. Joseph Mann wrote:
>I always hear about the CSI, Customer Service Index ( I think that's
>it).  My deal always sticks this "suckup sticker" on the bottom of my
>service receipt asking me to give them a good rating when I'm called and
>asked about my experience with them.  But, I've never been called in the
>two years I've owned my car.  Lucky for them!!  I'd bury those pricks!
>Anyway, is it more common to not be called than it is to be called?  And
>is there any way of finding out what the local deal's CSI numbers are??

You should be called every time. If you're not, look at your info at the
dealer. They may have an old address/phone number for you.

- -Khan