RE: Good Dealer Story - con't

[Patrick Sherman <psherman@bigfoot.com>]

I have had nothing but GREAT Service at University Volkswagen.. Talk to Phil in Service.. Tell I sent ya..


(\X/)Patrick Sherman			psherman@bigfoot.com(\X/)
97 Vento VR6 / Tornado Red / 10K 
"Zzzzzzzz"

On Friday, January 09, 1998 6:26 PM, Chris Warren [SMTP:tofer@foxinternet.net] wrote:
> I live in SEATTLE and maybe I should drive to get THAT kinda service.
> TOFER
> tofer@foxinternet.net
> '97 GT
> Euro switch
> 
> ----------
> > From: Jeff Newton <newton@pmc-sierra.bc.ca>
> > To: gti-vr6@dev.tivoli.com
> > Cc: jettaglx@igtc.com
> > Subject: Good Dealer Story - con't
> > Date: Friday, January 09, 1998 6:08 PM
> > 
> > 
> > Hey folks,
> > 
> > I wrote a week ago about how well I was treated when bringing
> > in my GLX for its first service.  The dealer corrected everything 
> > we had a problem with except the circular marks on the windows.
> > Before replacing all the glass, they wanted their detailer to 
> > try and remove the marks...but alas he was on holidays.   
> > 
> > Today we brought it back to have the delear's detailer attempt
> > to remove the circular marks on the windows.  I tried myself
> > with no luck.  We thought while the car was there, I'd pay to have
> > the guy buff out a scratch on the driver's door (damn parking lots).
> > 
> > The detailer informed us, as I suspected, that the circlular marks
> > are left over from the fabrication process at the factory.  Normally
> > they are removed before delivery to the dealer.  He said it was no
> > problem to remove with his bag 'o tricks and we left the car with him.
> > 
> > We returned about an hour later after running some errands to find our
> > car waiting.  The marks had been removed, the scratch buffed out of the
> > drivers door and the car washed - not quite the detail job that I do
> > but geeez they only had the car for an hour!
> > 
> > When we asked what the buff job cost, the most excellent service rep 
> > Shannon replied "no charge, just mention to people that we have good 
> > service"!!!!
> > 
> > Damn....either I'm extremely lucky or this dealer rocks!!!
> > 
> > Again, for those in Vancouver BC, try Westminster Volkswagen.  You will
> > not be disappointed. 
> > 
> > Cheers,
> > 
> > Jeff Newton
>