Re: Vendors and service...

[douglas.carter@platinum.com]

collinsk@pacbell.net wrote

> I can't speak for the group, but I AM loyal to ND - I'd buy from them
before anybody else, unless the price difference were DRASTICALLY out of
line (and it wouldn't be)....but for $5 or any small amount, yeah, I'd be
loyal.

I know there are a few of us that are loyal to certain vendors, but believe
me, most guys would go somewhere else in a heartbeat if they could find a
better deal.  I've seen it by guys who claim to be "loyal".

>> What do you want a company to tell you when you place an order, "We
won't see
>> those 'til '98, do you still want them?"
> If that's what they think, then OF COURSE!  I do NOT expect them to blow
smoke up my ass just to take an order.  If something has been continually
delayed, such as the Bilsteins, then I expect them to tell me so!  You
apparently don't expect this level of service?
No, I don't EXPECT anything from vendors.  I have been around long enough
to understand that, unless they say the parts are in stock, not to expect
stuff before their "estimated time of arrival" is. Usually, it is closer to
double the E.T.A. from out of stock items, and if it's backordered... good
luck. Do you honestly believe that they will tell you that the odds

I've been waiting for a backordered Momo shift knob for about 3 months, but
I'm not blaming the store that ordered it for me.

I agree that phone vendors SHOULD NOT attempt to give E.T.A's for parts
that they don't have in stock, but customer inquiries usually force their
hands, and sometimes it's not always accurate.

My point is, the vendors should not be unwarranted taking hits on their
service integrity for problems the manufacturers have in getting their
wares to retailers.



Doug