Re: [Fwd: I be Gettin a Jetta GLX]

[Dave Rizzolo <dv8studio@ids.net>]

My intension is not to start a flame war and I would suggest that if Scott
VW or anyone else on the list wish to continue beyond this response, to
mail me directly at dogma@conan.ids.net.

Mr. Bamberry, this is a consumer level list for the purpose of expressing
opinions on the subject of the Jetta GLX. This is exactly what I have done
in responding to your post. Was it your intension to patronize me by
labeling me an "expert" in your last response? I am not and never claimed
to be. I was objectively stating my experiences and take offence to your
labeling.

I had a poor experience on not one, but multiple occasions and with several
sales people at Scott VW and I can substantiate it is not an isolated
incident. Four of my friends also own VW's and ALL had poor experiences
there leading them to drive 40 min. away (Matty in MA) to buy their VW's.

I would have preferred to buy my car at Scott since it is less than 5 miles
from my home but the circumstances that Scott induced at point of purchase
turned me far away from your dealership.

If you wish to hear the details of my poor experiences with 3 sales
representatives you can email me and subsequently hook up by phone.


David Rizzolo
Providence, RI
dogma@conan.ids.net




At 01:36 PM 10/24/97 -0400, you wrote:
>First let me apologize for feeling the need to reply,
>
>    Volkswagen of North Attelboro is an Excellent Dealership who like
>ourselves is a Single point VW Dealer and we also recommend that you
>always shop at least 3 Dealerships and arm yourself with as much
>information as possible before doing so.
>    Also Mr. Rizzolo points out the fact that our Sales Department has
>much to learn I agree. I consider myself fortunate that there are such
>experts on this list as Mr. Rizzolo as this all helps our constant quest
>to avoid unsatisfied customers. For the record our dealership also
>consistently rates as the Top in the district as a leader in customer
>satisfaction which is one of the reasons that 2 of our Sales people
>recently won the use of a New 98 Passat.
>    Once again I apologize for the post of this message and it is
>unfortunate that our efforts to decode a quote received by a fellow list
>member resulted in the voicing of an opinion that portrays us in a bad
>way.
>
>> At 01:07 AM 10/24/97 +0000, you wrote:
>> >
>> >Hi Jeremy,
>> >
>> >Welcome to Scott Volkswagen Land. Thanks for your inquiry regarding
>> the new
>> >Jetta GLX. I doubt your dealer will be able to produce a car for you
>> at the
>> >numbers he is quoting. If this ends up being the case please let me
>> know.
>> >You might be able to get a non leather car for these numbers though.
>> >
>>
>> Hmmm... Scott VW... the words bring about bad memories. If your in the
>>
>> RI/eastern Ma area, try VW of N. Attleboro. I received MUCH better
>> service
>> and a much better price on my 97 GLX there.
>>
>> Scott's service department is good, but the sales department has a bit
>> to
>> learn.
>>
>> You probably know this already but check Edmunds, Kelly Bluebook and
>> Carpoint for dealer invoice prices and have them with you when you cut
>> your
>> deal. They undermine the dealer's leverage and in some cases, leave
>> them
>> speechless to the fact you know far more about the car than they do.
>>
>> -Dave Rizzolo
>>  97 GLX black on black leather
>
>Mark Bamberry,
>General Sales and Web Manager.
>Scott Volkswagen,
>Rt 1A, 260 Newport Avenue,
>East Providence RI 02914 USA
>
>
>Ph (401) 438-5555
>Email VWs@ScottVW.com
>URL http://www.scottvw.com
>
>
>
>