Pearl Jam Ticketmaster NO WHO!!!!!!!!

[KGT2594@aol.com]

Forgive this off-topic post, but I know there's a lot of interest in PJ and 
Ticketmaster as well.

Tickets for PJ at the Sac Valley Amp. went on sale this morning at 10 PDT.  I 
set up my "war room"...cell phone, credit card, Ticketmaster web page ready 
to rock, etc...  Miraculously, I got through on the phone within one minute 
of on sale!  The rather doltish fellow on the other end informs me, "The best 
available seat is in section 207..."  I'm not pleased, but I continue to drag 
out the conversation as I try to get a better seat on the website.  First 
three tries...can't get through on the web!  D'oh!  fourth try...section 206! 
 D'oh!  All the while I'm processing the order on the phone for decidedly 
mediocre tickets.  My conversation is over...I ask the dolt to confirm the 
seat location and my shipping address.  VOILA!!!  Suddenly a pair in section 
105 row 5 pop up on my screen (much much much better than 207).  I tell him, 
admittedly rather belatedly, "CANCEL THIS ORDER!"  He assures me I won't be 
charged.  I ask him two more times, and he assures me I won't be charged.  
Well, needless to say I snapped up the section 105 tix..about 19th row by my 
estimation.  Well, I was immediately worried about being double charged.  On 
the web it looked like I was charged for the first transaction, despite the 
dolt's assurances that I wouldn't be.  I didn't feel like spending half an 
hour on hold to straighten out the situation with TM, so I figured I'd call 
later.  Went to lunch with the family.

Within minutes of returning home, I got a call from TM customer service!  
They were curious about my order, and I explained the situation.  The TM 
woman was very nice (she said "Whoa" when she saw how much I'd improved my 
seat locations with my web order).  She said I was, indeed, charged for the 
first order, but that she'd reverse the charge immediately.  She sounded 
competent and sympathetic.  If all goes as she's promised, and I suspect it 
will, this was an excellent example of high-quality customer service, 
something I don't think most of us have expected from TM.

Anyway...I've got killer PJ tickets, and I'm a really happy camper.  The Sac 
Valley Amp is a great venue, and now I've got another concert to look forward 
to that will ease my Who withdrawls.

Sorry 'bout the length...thanks for listening.

ChicoTodd