Re: Preferencial treatment

["Michael & Carmen Keith" <mikeandcarmen@pdq.net>]

I'll add my $0.02 to that.

When I purchased my new VW, part of what I paid for was the warranty.  This
warranty gives me the right to have my car serviced, free of charge, at any
VW dealership in the nation.  If I go to another VW dealership for service,
& I am given poor service because I did not buy my car, then I am not
getting what I paid VW for.  Also, the dealer is probably falling short of
the commitment that they made to VW.

When any of us purchases that new car warranty, we buy the right to be
treated in a fair & equitable manner by any VW dealership in the nation.  If
you run across a VW dealership that does not honor this commitment, you
should immediately report them to VWOA.

You will never get the service you paid for if you accept anything less.

Michael Keith
'98 Jetta GLX
'85 Golf SCCA ITB/DSP
-----Original Message-----
From: Terrence Murphy <terryjm@teleport.com>
To: jettaglx@igtc.com <jettaglx@igtc.com>
Date: Saturday, October 10, 1998 12:40 AM
Subject: RE: Preferencial treatment


>> -----Original Message-----
>> From: owner-jettaglx@igtc.com [mailto:owner-jettaglx@igtc.com]On Behalf
>> Of deecee@exit109.com
>> Sent: Friday, October 09, 1998 7:33 PM
>> To: 'jettaglx@igtc.com'
>> Subject: Preferencial treatment
>>
>>
>> Here is a topic that can lead to a good debate.
>
>snip...
>
>> Here is my answer. In my opinion the customers who purchase cars at my
>> dealership should get preferential treatment over customers who live in
>> town and purchased from other dealers.
>
>Hi Don,
>
>I've been lurking on this list for a while now, and I
>always appreciate your perspective and input.  Although
>not the intent, the reasoning you use above can lead
>to bad behaviour on your and/or the dealer's part.
>I have driven nothing but VW's for over 12 years, so
>I've dealt with a variety of dealerships - both for
>purchases and service.
>
>Here's my relevent experience:
>When I graduated from college I was looking to trade
>my aging '77 scirocco on a new VW Fox.  I knew my VWs
>and wanted the semi-rare 'Sport' model that had a sport
>5-speed instead of the normal (poorly spaced) 4-speed.
>I went to my local dealer, and told them what I wanted.
>They said "Oh, we can't get those, try a 4-speed".  I
>test drove it and didn't like it, could they get the
>5-speed.  They said, "we ran a computer check, there
>are none in the region, and we don't know when we'll
>get any in".  I decided to wait until I could test drive
>one.  Anyway, next day I'm in a town 40 miles away on
>business - stop by their local dealer - and they have a
>Fox 'Sport' sitting on the lot.  I test drive it, like
>it and buy it.  Of course, later that week, it develops
>a problem and needs service at my local dealer - and
>the service guy treated me rudely since I had bought
>it elsewhere.  That was NOT cool.  I was made to feel
>bad by a VW person for buying a VW product.
>
>Here's my advice:
>Before you blame the customer for buying elsewhere, maybe
>you should look for logical reasons for people buying
>elsewhere (perhaps your dealer's sales force drove them
>away?), and treat all your customers as well as you can.
>I don't think you want to treat any customers poorly based
>on bad assumptions on your part, do you?  At least, give
>them the benefit of the doubt, or ask them (non-threatenly)
>why they bought elsewhere.
>
>Thanks for considering my point of view.
>
>Terry Murphy
>'96 Jetta GLX
>'95 Passat GLX
>
>P.S.  I always try to buy from the local dealer with
>the best service department.  Both to reward dealers
>with good service (voting with my dollars), and because
>I will ultimately spend more time there than in the
>showroom.
>