Dealer Oil Change, Mobil 1 & that "sleazy feeling"

["Matt Cleland" <cleland@stlnet.com>]

So I went down to my {VW,Nissan,Olds,Cadillac} dealer to get my second
free oil & filter change today (~10000 miles).  When I made the 
appointment, the phone rep made a big deal out of the fact that I would
receive the "10K Maintenance", not just an oil change.  OK, whatever.

I showed up this morning at the appointed time, with a 6-pack of 
Mobil 1 15W-50.  Talking to the service writer, I told him that I was 
here for the 10K Maintenance, and that I brought my own oil.  He said
great, just sign here and we'll take care of it.  I told him that my
wheel-lock key was in the glove box, if they were going to rotate the 
tires, and he said "Well, the 10K service is just a glorified oil
change, and if you want the wheels rotated it'll be $12.00".  I said
no thank you and went to the waiting room.

About an hour later it was done, and I went to pick up the keys.  He
ripped out my copy of the service order, and handed me my keys.  I 
looked it over, and in the parts column there was this doctor-like 
chicken scratch, which clearly indicated that they used the following:

1 - &^(*&^%$&%SFDSDF "Oil Filter"
1 - (^(^(*&S^DF(*&S^ "Washer"
5 - )(*S&)D(F&(S*D&F "O"

I asked him to translate, since I'm not a MD (or a VW service tech). He
looked and said "Hmmmm.. Oil filter, gasket, and.... I don't know what
that last one is."  I said "You mean you used "5" of something on my 
car and you don't know what it is? "Oh yeah, that must be the oil".
I said "But I brought my own oil, he did use it didn't he?"  "Oh yes, 
I told him to use it and he did.  Here, let me fix the receipt".  He then
took *my copy only* of the receipt and scratched out the oil.

So, now I am getting that "sleazy feeling".  Did they use my Mobil 1? Or
did they use their ACME Crude Oil brand and toss my nicely packaged
6-pack of Mobil 1 into their pickup truck?  If they did use my oil, I 
guess they'll charge VW for the 5 quarts anyway, since he didn't correct
his own copy.

Just another example of slimy practices at car dealers.  I think I'll be
doing my own changes from now on.

BTW, is there a good way to tell if the oil that's in the car now is
really the Mobil 1, or not?  I would like to verify it for myself before
VW calls and I read them the riot act about their idiot dealer.

Thanks! 

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Matt Cleland					cleland@stlnet.com
98 Jetta GLX
Black/Biber