New Dimensions (Customer Service)

[Patrick Sherman <psherman@bigfoot.com>]

List,

	Yet another great experience with New Dimensions. Last week I ordered a A3 
CupHolder Guage Panel, had it overnight expressed for $20/Extra. However, 
it never got shipped for some reason or another I was going to have the 
guages in the next day so I needed it the day before since I was leaving at 
5am the following day, so next day wouldn't work for that morning.

	Well I talked to Keith about my situtation it was around 4pm the day they 
were supposed to arrive, he didn't know what going on, he checked and they 
were still on the shipping cart. He then asked if ran it to FedEx right now 
would 10am tommorow be too late? I said, "Yes, I was leaving the house at 
5am and the appt should be over by 8am.. I had another appt for a changer 
faced at 10am at Car Toys 45 minutes away. He apologized and I cancelled 
the order.
	
	It's Sunday night and I send E-mail to Tim and Vic. I ask if it is 
possible to resend the Guage Panel overnight for a Tuesday Appt, however 
waive the shipping charges. They not only waived the shipping charges but 
it arrived this morning at 7AM! This was all on a hope they would read 
there E-mails.

	I would just like to congratulate Tim on responding to customer service 
questions and feedback, and to Vic for checking E-mail. Since most of us 
don't find the time to call,  but E-mail from work. Needless to say, all my 
parts will be coming out of New Dimensions I have had nothing but great 
service, when my P-Lifts lacked a retaining Spring one was sent from 
Neuspeed to my house 5 days later.. This is the service I would expect from 
any Performance Shop, and it's too bad none up here pay too much attention 
to Customer Service.

Just My <.02>

(\X/)Patrick Sherman			psherman@bigfoot.com(\X/)
97 Vento VR6 / Tornado Red / 10K
"Zzzzzzzz"