Re: door squeaks and air leaks (long)

[ANDREW_ATWELL@HP-PaloAlto-om20.om.hp.com]

     Don you are a god.  Wish I had you on my side 40,000 miles ago.  You 
     mention that VW should call you after each service, well they stopped 
     calling me after the 4th time when each time I was complaing about the 
     bad workmanship of my GLX and the poor service.  They called me 5 days 
     after I bought the car to see how I like it and I had to tell them 
     that it was in the shop!  VWoA doesn't like to hear bad news either.
     andy.  
     
     PS.  Don I would like to send you a list of the problems I have had 
     with my VW '95 GLX and I would like your opinion on what is a 
     recognized problem and what was unusual, because of course my dealer 
     allways said "I've never heard of this before!"  I don't think that VW 
     has relized the power of the internet yet, and what it can do to a 
     companyies reputation.  I was told by my service manager "Don't 
     believe everything you read on the internet."  Well belive it or not 
     it IS very important.


______________________________ Reply Separator _________________________________
Subject: Re: door squeaks and air leaks (long)
Author:  Non-HP-deecee (deecee@exit109.com) at HP-PaloAlto,mimegw6
Date:    8/14/97 7:09 PM


To all my friends at Jetta GLX I have the following comments that pertain 
to some if not all of you. I have been a subscriber of this list for about 

(snip)

y of your reply. The dealers are all Very Concerned about CSI rating and a 
good rating means more perks for the dealership. MONEY. I know because 
every quarter I get my CSI Money. 
     
Remember if you are not satisfied with any repairs remember this "Keep 
Calling VWOA" and registering complaints. The dealer will get the message.
     
Sorry to ramble.
     
Don