Re: [gti-vr6] Re: Halos and Service alerts

["Buzzelli" <buzzhaus@megsinet.net>]

I think you got duped.  Aren''t those floormats standard own our VR6 cars,
they were on my GTI.

 correct if I am wrong.

Jed 
GTI VR6 1997, soon to be garrettized

- ----------
> From: Rick Barton <rehab@ravenet.com>
> To: jettaglx@igtc.com
> Cc: gti-vr6@dev.tivoli.com
> Subject: [gti-vr6] Re: Halos and Service alerts 
> Date: Monday, March 09, 1998 9:04 PM
> 
> Interesting... My dealer essentially "bribed" me to give an excellent
review
> with a set of floor mats (I found it odd that an otherwise loaded GLX
would
> not list floor mats as standard equipment, but...).  I obliged, figuring
> that I was saving myself $50-60, and who really looses?  I mean the guy
> didn't suck or anything, but I'm not sure he necessarily earned an
> "excellent" rating overall - (he continued to make references to his wife
as
> a possession, something my own wife did not appreciate, oddly enough)...
> nonetheless, nice mats!
> 
> As a side note, I saw my first "real" 98 Beetle today...  I may get bad
> looks (?) for this, but...  I'm not sure I like ot as much as the
> pictures...  perhaps it will grow on me...  any other opinions of it, I'm
> not one to insult my family...
> 
> ReHaB
> 98 Jetta GLX & 92 Jetta Carat.
> -----Original Message-----
> From: deecee@exit109.com <deecee@exit109.com>
> To: jettaglx@igtc.com <jettaglx@igtc.com>
> Cc: gti-vr6@dev.tivoli.com <gti-vr6@dev.tivoli.com>
> Date: Sunday, March 08, 1998 8:49 PM
> Subject: Halos and Service alerts
> 
> 
> >There was some coversation about owners being pressured by their dealers
to
> >answer "Excellent" when somone form VW calls.
> >
> >I will try to explain what happens. First after you buy the car VWOA
will
> >call and check up on the dealer to make sure everything with the
delivery
> >went smoothly and everything was explained. This is where the first
> >"excellent" comes into play. If everything was "excellent" the
dealership
> >gets points toward CSI money. Every quarter the dealer gets money back
> >depending on the amount of "Excellents" also some of this money will
> >trickle down to the techs. I know because I usually get about $30.00 a
> >quarter.
> >When ever you have servicce done the dealership provides your phone
number
> >to VWOA for a followup call. Again here is where another "Excellent" is
> >asked for. If you have had a problem or you are a "problem" customer
there
> >is a good chance you won't get a call. I know in my shop the service
> >advisor places a red dot on the work order which menas "No followup"
Every
> >quarter the service manager is provided with a list of responses and his
> >CSI rating compared to all the other dealers in his zone.
> >
> >VW is going to base future car allocations on CSI ratings. I heard that
> >each dealer is going to get 23 NewBeetles. Wow we have 40 sold!
> >If the response is "excellent" than a "Halo" is sent to the dealership.
If
> >the results are not good than a "Service Action" is sent and the service
> >manager must resolve the problem and report back to VWOA with the
solution.
> >
> >I can post copies of a Halo and Service  Alerts in anyone is interested.
> >
> >Don
> >
> 
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